Eight Guide Posts to Courtesy
like to think of eight building blocks of courtesy for leaders:
stands for the courage to be kind
when things go wrong.
stands for the other fellow’s point
of view, to keep in mind.
stands for urgency to say and do
stands for rules of conduct that make
us pleasant to be with.
stands for temper, to be held in
stands for everyone, to be treated
stands for sincerity—of smile,
handclasp, word, that help so much.
for you (and me) whose duty is to
deal with others as we wish to be dealy with.
is only one of more than 17,000 traits of temperament. At least you can count
that many trait names in Webster’s New International Dictionary. Of course many
of them overlap; for example, cheerfulness and lightheartedness. When you try
to differentiate some of them you get lost in the mists of semantics.
James F. Bender, The Technique of
Executive Leadership (1950)