The Leader as Hero.
Here was a leader who was busy, but not too busy to invest some real interest in a personal problem of one of his men. He could have called him in, patted him on the back, and said, “Buck up, old man, or else”, and let it go at that. But being wise, he practiced intelligent kindness. He directed his sympathy to a solution. That is why perhaps, he is such a successful leader in the business community. Like Henry Kaiser, he believes that “men’s hearts must be right: before they can give their best. The good executive practices one of the basic principles of good human relations—intelligent kindness. He accents intelligence in dealing with others.
~ James F. Bender, The Technique of Executive Leadership (1950)