The Three C’s of Leadership (Coaching, Counseling, and Confrontation)

The majority of our employees’ performance and productivity problems exist in the workplace because we allow them to! This happens for several reasons.

They are:

  • The supervisor does not know what to do or why to do it.
  • The supervisor is intimidated by the employee.
  • The supervisor inherited the problem and does not know what to do.
  • The supervisor has developed a personal relationship with the employee.

For whatever reason, the supervisor fails to confront the problem employee, thereby allowing behavior to continue. This segment of “Mastering Leadership Skills” provides the supervisor with key concepts for identifying, isolating, and changing problem behavior.

Initially, we will explore two difficult behavioral issues, the angry volatile employee and the employee who has a propensity to intimidating and/or violent behavior. It is critical to understand why they act this way, and the answer is simple –“It Works!” They have hid behind their behavior for years because the supervisor was afraid to confront them. We discuss “what to do” as well as “what not to do” when confronting this employee.

As the focus shifts, we will explore other common work place issues and provide the student with the skills required to approach the employee and begin changing their behavior. Emphasis is placed on changing the behavior and keeping the relationship between the employee and the supervisor intact, which sometimes can be difficult. It is however, a critical step in the process. Resolving the problem while alienating the employee simply creates another problem for the supervisor.

The seminar will also provide the student with a model for capturing and documenting employee performance and behavior. We will explore what to document as well as when to document and why it is critical. We will examine how to write your documentation so that you remove personality issues, personal biases, and simply report the facts. They will hear the phrase DOCUMENT, DOCUMENT,  DOCUMENT over and over!

This seminar will help the student identify behavioral and performance expectations and provide them with the necessary skills to communicate them to their employees. If the employee fails to respond, or has changed but reverts back to his/her “old ways,” then, the last step is “Confrontation!” The supervisor is introduced to a twelve-step process which is designed to bring the problem employee into compliance with expected standards.

This seminar is dynamic and fast paced. We use a variety of case studies and role plays to understand the core content of this module. The role plays are compelling, instructive, and real life scenarios. The cases require the student to step out of their comfort zone, formulate a plan of action, decide on appropriate discipline, and then meet with the employee. This process teaches the student the value of having a policy manual and following it, how past practice can come back and haunt the company, and how to deal with the unexpected when meeting with a problematic employee.

Lastly, this workshop explores a variety of legal issues that each supervisor must know and we will examine their company policy manual and apply it to the case studies and role plays used in this module.


For more information on bringing this training into your organization please contact Exploring Leadership Soulutions at (701)527-7416.