To bridge the gap between onetime success and long-term effectiveness, you need to develop three skills in working with people. These skills are essential whether you’re a manager on the job, a parent in the home, or a teacher in the classroom.
- Understanding people’s past behavior.
Recognize why people did what they did, what motivated them, what evoked the behavior that helped or hindered the accomplishment of tasks.
- Predicting future behavior.
Understanding why people behaved in a certain way is not enough. You also need to be able to predict how they will behave in the future under the same conditions but in the rapidly changing environment of today’s world.
- Directing, changing, and controlling
Understanding past behavior and predicting future behavior are still not enough. You must also accept the responsibility for influencing the behavior of others in accomplishing tasks and reaching goals.
These are the three skills that determine whether leadership attempts will be successful or unsuccessful, effective or ineffective. Understanding what motivates people, predicting how they will behave in response to your leadership attempts, and directing their behavior are all necessary for effective leadership.
~ Dr. Paul Hersey, The Situational Leader (Page 19)