Danger in the Comfort Zone

October 4, 2012 — 6 Comments

Danger in the Comfort Zone

By Judith M. Bardwick

LeaderThis book was published in 1991, and if more businesses would’ve read and applied some of the principles, the United States may not be in the position it is today. I know that’s a bold statement, but after I share some of Ms. Bardwick’s thoughts with you, you may feel the same way.

The subtitle to this book is From Boardroom to Mailroom – How to Break the Entitlement Habit That’s Killing American Business, it sounds like in 1991 Ms. Bardwick had already recognized that America was heading for trouble.

What is entitlement anyways? Judith describes it as an attitude, one that makes people believe that they don’t have to earn what they get. They get what they want because of who they are, not because of what they do.

In the first chapter, The American Dream Shattered, she describes American supervisors who tolerate low achievement and stopped evaluating employees and discharging those who were unproductive. This is especially obvious of senior employees who plateaued in their careers.

The second chapter, When Organizations Are Too Comfortable – The Lethargy of Entitlement outlines how organizations treat all employees the same. Good performers are treated the same as poor performers, giving people to much job security. When people don’t have to earn what they get they soon take for granted what they receive, and want more instead of being grateful.

Chapter three, When Organizations Are Stressed – The Paralysis of Fear, describes how fear can cripple an organization. Fear of layoffs, takeovers or reorganizations and even major change can increase the anxiety levels in employees. When this creates fear employees productivity levels drop because worried people don’t get a lot of work done. I think the key take away from this chapter is how important it is for the leader to communicate and reassure the employees that things will be better.

When Organizations Are Revitalized – The Energy of Earningchapter explains why people prefer to be held accountable. They want to be rewarded for the hard work they do. When an organization achieves this philosophy they have developed an earning environment.

Chapter five, Understanding How People Work – The Earning Curve states that when then the level of stress is either very low or very high, productivity is very low. The key is to keep the anxiety level at the right level. The difficult part for a leader is when an individual doesn’t handle the organizations level of anxiety. The author, Judith Bardwick uses a bell curve to display the different points where an organization or individual are on the bell curve. The lower the number the more entitled a person feels and the higher the number the more fearful a person may feel.

Chapter six, Moving Away From Entitlement – Increase Pressure, is a leader’s greatest challenge. How do you start to hold employees more accountable and push them into the psychology of Earning? The three points to the left of the bell curve, where people have an entitlement attitude, starts with;

  • Confront with support (point 1) – Increase accountability and be very clear about requiring performance,
  • Confront (point 2) – Evaluate everyone fairly, by ranking them, also increase the condition of receiving awards,
  • Challenge (point 3) – Leaders need to ask people their opinion and motivate them by telling them they can do significantly better work.

In chapter seven, Moving Away From Fear – Decrease Pressure, also outlines the three points to the right of the bell curve where a leader must address employees’ fears;

  • Support by addressing emotions (point 9) – Leaders need to express that they know what’s happening and offer reassurance and support.
  • Support through success and by addressing emotion (point 8) Reassure employees that if everyone works together things will get better and they will succeed. Recognize achievement while maintaining some amount of pressure on under achievers.
  • Support through success (point 7) – Leaders need to emphasize the opportunities that lie in the future for the organization and provide goals for employees. Success will bread confidence, which will reduce anxiety levels.

Chapter eight on Maintaining the Creative Energy of Earning explains how to keep employees in the three center points of the bell curve keeping the organization in a “earning attitude.”

  • Encourage risk taking (point 4) – Leaders need to encourage risk taking and continually encourage people to stretch.
  • Focus on sustaining excellence (point 5) – This is the optimum level, organizations may need to change just for the sake of changing. Employees at this level are always looking for a challenge.
  • Encourage prudence (point 6) –These organizations enjoy risk and may put to much pressure on their employees, so they need to ease up some.

The New Paradigm outlined in chapter 9 explains how leaders need to know how to get people to work in collaborative teams and how some leaders need to changes their management style to shake out the entitlement attitude. The only way people get more, is if they do more.

Chapter ten, One a Personal Side hits home, how do we raise our kids to give them everything they want and holding them accountable for some of the same dumb things you did? Entitled adults, those 30 year old sons still living at home or an ungrateful spouse, generally don’t know they have an entitlement attitude. They tend to have either no ambition or unrealistic high goals.

The last chapter consists of questions and answers.

This is really an interesting book, I have to admit that I haven’t finished reading it cover to cover, but it is a definite must read for leaders at all levels.

What are some of examples of entitlement have you seen?

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

6 responses to Danger in the Comfort Zone

  1. For anyone who like to perform gambling of course, if you
    are looking for partners within gambling activities,
    Mabosbet will be the right choice. Mabosbetransfer You can contact our own customer care and make purchases with us.
    Mabosbet livechat is available 24 hrs nonstop and
    is prepared to serve you and help you online with gambling.

    Mabosbet. com as a new responsible gambling agent, we all always provide an alternative link
    to mabosbet in order that members feel comfortable. You no longer require to have
    trouble finding an alternative Jababbet link with regard to access, it
    is already available for you.

    All of us also always give priority to the safety regarding our members, very rigid protecting all of the privacy associated with
    members of Jababbet.

    Trusted Mabosbet From 2010

    Along with good praise, the services from the Headquarters will be no
    doubt. Friendly, fast response, under 3 mins.

    Mabosbet is highly valued by gambling bettors coming from Indonesia because
    whatever success you get will probably be approved by mabosvip.

    We constantly want to provide the particular perfect for members with highest
    service. The site mabosmail. com can also be very straightforward to access, as you only need internet access and alternate
    links mabosvip, no want to use proxies, news letters,
    or troublesome applications.

    That will is why many folks join mabosbola and help to make deposits, then, win the match.
    The best and quality alternative mabosbola alternative site.

    Come join mabosbet. com the trusted online gambling agent in Dalam
    negri. Contact livechat mabosbet right now in the lower right corner to get the user
    ID. Welcome to be able to the club.

    MABOSBET is usually a Trusted Online Gambling Site that has recently been established for more as compared to 9 years with the particular biggest quantity of online wagering players.
    This gambling web site also provides the most satisfactory online gambling game with the most
    popular betting providers in Indonesia. Online Gambling Games that could be played at MABOSBET are Sportsbook Soccer Gambling, Live Casino, Online Poker Card Gambling,
    Online Slot Gambling and Online Togel. Mabosbet itself has provided many
    different excellent facilities for internet gambling players in Indonesia starting from 24-hour Live Chat
    Assistance, Bonuses with the simplest conditions, additional wins for True Gambling Players.

    This particular MABOSBET Gambling Site likewise proves to
    get very trustworthy, while this Gambling Internet site can also pay with regard to any winning
    player without the deductions. So you will play gambling comfortably in addition to safely without
    anxiety about having to pay. In addition to a new definite win at MABOSBET, you will also offer additional bonuses to offer a different experience enjoying online
    gambling.

    JOBI GOLF BALL OFFICIAL SBOBET ONLINE INSIDE INDONESIA
    Online Soccer Betting has become a extremely popular online gambling game inside Indonesia where every online game has a market regarding betting.
    MABOSBET is now an official partner of SBOBET Indonesia, where
    more than 7 years has provided soccer gambling games for betting players in Indonesia.
    This specific SBOBET Soccer Gambling Market allows a good where players will actually be provided with a live market through the recognized match directly.

    Therefore you will be very lucky to be able to play SBOBET in this MABOSBET.

    RELIABLE ONLINE SLOT MACHINE GAME SITE SITE NUMEROUS PROFITS
    Online slot gambling is usually currently popular in Indonesia, where online slots
    are really rewarding with huge jackpots and freespins that are straightforward to win.
    Because associated with that this MABOSBET 1st provided Online Slot Video games from 2012 for
    betting players in Indonesia. Exactly where Jackpot is provided
    even more than USD $ one, 000, 000 for slot machine players who register
    from MABOSBET. The Slot Online game machine at MABOSBET won’t just use your Equilibrium, the Slot Game has been made with the FREESPIN Bonus
    that comes away more often, so a person will be Fortunately.

  2. How to Login Sbobet Dalam negri
    If a associate already has an official Sbobet account, it is extremely an easy
    task to log in to Sbobet Indonesia. We provide many official alternative links that can be accessed around the globe.
    Logging in for the 1st time on our established site requires the password confirmation plus password change to sustain your
    security. For members who possess logged in a lot more than once, there is no want to confirm as before.
    Members may immediately log within to Sbobet Indonesia
    to try out the online game they want.

    Opportunities in order to Win Playing at Sbobet Indonesia
    We are the largest service provider who is the most courageous in providing winning opportunities
    for members. Of almost all the games, typically the margin that Sbobet
    gets is five. 4%. Therefore , bettors benefit greatly when playing on the sbo site.
    The more usually the bettors gamble, the more most likely it is to be able to get even even more wins.
    Below is the margin obtained by the sbo sportsbook from the particular betting
    turnover regarding all bettors that have joined
    us.

  3. Betberry is one of the best online betting broker sites in Dalam negri which
    has already been established since last year.
    Along with the particular increasing number of online casino websites,
    many of them have decided to close due to hard competition. For nine years Betberry has
    been established plus trusted as a safe location to gamble, you can expect
    the finest service for the members. The good reports is that we are here that Betberry has used an updated system to play all games at once within 1 id.

    You no longer need to change your ID, if you wish in order to play at other providers as well
    as the cash are already applying seamless wallet technologies.

  4. Awesome issues here. I’m very happy to see your article.

    Thank you so much and I’m looking ahead to contact you.
    Will you kindly drop me a e-mail?

  5. It is quite awesome to study content material, my good friend. And so i is going to target your website day after day and then call at your web log to study a person’s brand new posts, when you finally up-date. Cultivate! Hope you have a good time.
    louis vuitton outlet uk http://www.scalablec.com/members/uggboots021
    louis vuitton outlet uk

  6. Nice blog here! Also your web site lots up fast! What web host are you the usage of? Can I get your associate hyperlink for your host? I want my web site loaded up as fast as yours lol
    cheap nike dallas cowboys jerseys http://www.nfljerseyses.com/
    cheap nike dallas cowboys jerseys

Leave a Reply

Text formatting is available via select HTML. <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

This site uses Akismet to reduce spam. Learn how your comment data is processed.