Eight Guide Posts to Courtesy
I like to think of eight building blocks of courtesy for leaders:
C stands for the courage to be kind when things go wrong.
O stands for the other fellow’s point of view, to keep in mind.
U stands for urgency to say and do pleasant things.
R stands for rules of conduct that make us pleasant to be with.
T stands for temper, to be held in check.
E stands for everyone, to be treated politely.
S stands for sincerity—of smile, handclasp, word, that help so much.
Y stands for you (and me) whose duty is to deal with others as we wish to be dealy with.
Courtesy is only one of more than 17,000 traits of temperament. At least you can count that many trait names in Webster’s New International Dictionary. Of course many of them overlap; for example, cheerfulness and lightheartedness. When you try to differentiate some of them you get lost in the mists of semantics.
~ James F. Bender, The Technique of Executive Leadership (1950)